Overpriced bills

Pay less for phone, internet and the bills you never look at.

Providers often save their best prices for new customers, so loyal ones can end up paying more. A few checks and one phone call can change that.

Step by step

How to do it yourself

01
Find out what you're actually paying
Read a full bill, not just the total. Look for promotional rates that have ended, equipment rental fees, add-ons you don't use and recent price increases.
02
Check what new customers pay
Look up your provider's current plans and what competitors offer at your address. Those prices are your leverage.
03
Cut what you don't need
Buying your own compatible modem or router can replace a monthly rental fee. Drop extra lines, premium channels or internet speeds you don't use.
04
Call and ask for a better rate
Ask for the retention or loyalty team, mention the specific lower price you found and ask what they can do. Be polite and specific, and ask them to confirm any new rate in writing.
05
Switch if they won't move
Check your contract end date and any early termination fees first. If the numbers work, switch to the better offer.
06
Check if you qualify for help
The federal Lifeline program discounts phone or internet service for eligible households. In states where you can choose your electricity provider, such as Texas, compare plans on the official state comparison site.

Or let Stu do it

How Stu will help

Stu is in development. Here’s what it will do, and it always asks before acting.

Finds your recurring bills in the accounts you link and flags price increases.
Compares what you pay with the plans available to you.
Asks your provider for a better rate, with your OK.
Reminds you before a promotional rate runs out.

FAQ

Common questions.

Can you really negotiate a phone or internet bill?

Often, yes. Providers usually have retention offers for customers who are thinking of leaving. Results vary by provider and where you live, so there's no set amount you can count on.

What should I say when I call my provider?

Say you're reviewing your bills, mention the specific lower price you found and ask what they can offer to keep you. Ask them to confirm any new rate in writing.

When is the best time to ask for a lower bill?

Right before a promotional rate ends, when your contract is up, or right after a price increase.